As I now use an American company to register and renew domain names (apart from .co.uk domains) as they are cheaper, I transfer existing domains that need renewing to the American company.
However, to do this I need the AUTH CODE (Authorisation Code) from www.123-reg.co.uk in order to complete the transfer. But guess what?.. To get the AUTH CODE you need to call www.123-reg.co.uk on a premium rate number costing 50p per minute, or you can email them using their contact form but you usually don’t get a reply for days.
I called www.123-reg.co.uk about 20 minutes ago as I did not get a reply to a request using their contact form. The girl on the phone could not find my domain for a few minutes (that’s a good £1.00 plus income). I can’t understand why I could see the domain in my control panel, but they could not see it in my account ON THEIR SYSTEMS. When I pushed the fact that they were taking time and the call was costing me 50p per minute, guess what?.. The girl found the domain and said that they would send me the AUTH CODE by email.
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