Let’s See Who Cares About Our Property After The Indoor Flood
We had a flood this morning in the ground floor hallway.
If it wasn’t for Dan and Caroline (our neighbours) being on their way to work and waking me up so that I could switch off the water tap, the whole of our ground floor could have been flooded.
Dan and I managed to sweap up most of the water but the carpet was soaking wet and so we simply folded it so that the water was contained and that water damage was minimised to walls.
This all happened about 8.00am in the morning and we tried calling CPM/RMG but their lines where not open till 9.30, but Dan managed to get through at about 9.30am.
Firstly, we do not have a 24 hour number to call for such emergencies and when Dan asked CPM/RMG about this issue, CPM/RMG told him that our block (of apartments) was not covered with 24 hour insurance. Well, it was before, so Dan asked why we had not been told and CPM/RMG told Dan that they would refer this to their local Property Manager (Chris Jones) after he came back from holiday.
Dan was told that in the meantime, a Paul Russell at CPM/RMG was dealing with the matter.
Anyway, Tom Gold from a plumbing company turned up at about midday and told me that the electrics seem to be “fried” and that until they had been fixed he could not look at any plumbing issues.
Tom said that he would call CPM/RMG and ask them to call me back as to when an electrican would come.
It is now 6.25pm and nobody has called.
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I have 6 Comments to the above Post:
I just knocked on Dan’s door to find out if he had an update and he told me that he tried to call today but could not get through to CPM/RMG and couldn’t call back as he was busy his work.
Nobody has called back from CPM or any other supplier to resolve the issue.
Dan has said that he will try to call CPM/RMG tomorrow.
ReplyDan sent me a text message at about mid-day today and said that he phones CPM/RMG yesterday. Paull Russell was supposed to be calling me [Dan] but never did! I’m not getting any joy. Has anyone been round?
My reply was… nobody has been round or called.
ReplyMy wife, Shilpa, just called CPM/RMG and asked them what was happening as the flooded carpet was not beginning to smell.
They said that they have a log of an electrician having to come out and that they would get an update and call us back.
ReplyMel from CPM/RMG just called Shilpa and said that they have passed the issue on to Chris Jones (who is on holiday!?!?) and his manager who will be dealing with it.
Shilpa asked if we could have their direct numbers and they said no.
ReplyWell.. Shilpa (my wife) managed to get through to Chris Jones of CPM/RMG yesterday and he said that someone was going to come over today to look at replacing the flooded carpet.
Great News…. They did, but I had to tell them that the pump’s electrical system had not been fixed and if they tested it again as they did before the new carpet would simply be water logged again. They agreed and said that they would remove the carpet and tell CPM/RMG that they do not recommend replacing the carpet until the electrics have been fixed.
So at least, the smelly carpet has been removed. Thank you Tom.
ReplyIt’s been over 2 months and the carpets have not been replaced and the electrics of the water system have not been fixed properly.
We have had a reply from Chris Jones at CPM/RMG to which I have replied today. You can read about it at this link:
Replyhttp://www.karavadra.net/blog/2009/2-months-and-counting-to-replace-carpets-and-repair-electrics/