Bharat S. M. Karavadra

An Attempt to Make Sense of Nonsense

Friday, January 30th, 2009

This post contains a copy of correspondence sent to Chris Jones CPM/RMG (Birmingham) and copied to a few other people at CPM/RMG and others involved and interested in this matter.

Hi Chris,

With regards to your point 1 below:

1) As stated in my letter to you on 28/02/2008, 09/04/2008 and 29/08/08, our Credit Control Department have stated that the Property Debt Collection charges were placed on to your account on 31st January 2007 and 25th September 2007 for late payment of the service charge for 2006 and 2007 respectively and will not be removed.

I acknowledge what you are stating but it still dot make sense to me why we have an outstanding balance of £160.28.

Let me explain:

We have a letter from our solicitors (dated 19th May 2008 – see attached file 2008-05-19-solicitors.pdf ) which states that the ONLY sum outstanding was for debt collection fees of £146.88 claimed by Property Debt Collection Ltd on 27th June 2007 at which point neither statements nor invoices had been delivered to our address (because you had the wrong address on file) despite our requests to let CPM/RMG know of our actual address with letters sent on 3 April 2006 (almost 15 months before the claim was made) AND on 1 June 2006 AND on 28 May 2007.

At this point you should note that approximately 4 debt collection fees were put onto our account as CPM/RMG were sending correspondence to the wrong address. CPM/RMG acknowledged the error and removed ALL but this one £146.88 debt collection fee even though this ONE fee was added to our balance at a time where correspondence was being sent to the wrong address:

QUESTION 1 :
Can you please explain why CPM/RMG have not removed this ONE debt collection fee that has been added to our account because CPM/RMG’s correspondence was being sent to the wrong address, and especially considering that ALL OTHER debt collection fees have been removed due to CPM/RMG sending correspondence to the wrong address?

We then received a statement on 1st Sept 2008 (see attached file 2008-09-01-cpm-rmg.pdf ) which showed a balance of £160.28.

So, from having an incorrect balance of £146.88, it had increased by £13.40 for no apparent reason.

I questioned this balance of £160.28 and I received a letter from YOU which states what you have stated in point 1 of your email (as above and below) but it was not explained how the additional £13.40 was derived.

QUESTION 2 :
How has an incorrect balance of £146.88 increased by £13.40 for no apparent reason?

I wrote again to re-explain and I received a letter from Sally Edwards at CPM/RMG (see attached file 2008-09-11-cpm-rmg.pdf ) with the same statement as above highlighting 2 debt recover costs of £146.88 each which total to £293.76 which does not equal the incorrect balance of £160.28.

So now, now not only has the original £146.88 charge not been removed, but it has increased to £160.28 which is accounted for by CPM/RMG by 2 debt collection fees totalling £293.76 which do not actually equal the incorrect balance of £160.28.

QUESTION 3 :
Can you see why CPM/RMG’s correspondence about this matter does NOT make any sense to me and why I believe the incorrect balance of £160.28 needs to be removed, and also can you explain why you believe it should not be removed?

A copy of this email can be found on my online project at
http://www.karavadra.net/blog/category/my-work-clients/the-mall-2-erdington/cpm-rmg/

I will reply to your others points (as below) as soon as I can.

Thank you and please accept my best wishes to you and yours Forever,
Bharat Karavadra