Bharat S. M. Karavadra

General Update of CPM/RMG

Sunday, January 25th, 2009

It’s been a while since I’ve posted anything about our CPM/RMG issues as I have been busy with my work.

There has been some correspondence, meetings and action but on the whole not a lot of progress has been made.

Recent correspondence I sent to CPM/RMG was in an email as follows, to which I have had a reply from Paul Russell and Chris Jones at the local Birmingham office which you can read at the bottom of this post.

Sent: 22 December 2008 16:08
To: ‘bharat@karavadra.net’; ‘paul.russell@rmg.gb.com’
Cc: ‘gavin.betty@rmg.gb.com’; ‘danielhogan@hotmail144.com’
Subject: RE: Update

Hi Paul,

With regards to my last email (see below), I don’t know when I’ll get a chance to get all the documents scanned and sent you in one go.

So I’ll let you know the URGENT issues that need to be resolved by email now (and as follows) and you can request the documents or any other information as you need them and send them to you.

1)      We have an overdue service charge balance which is incorrect and marked as overdue. This needs to be zeroed. Why has it not?
2)     My wife is the owner of the property and we have applied for her to be a director of the company but we have been told that she cannot because the service charge balance has not been settled. This is based on point 1 and as the balance is incorrect, there is no reason why she cannot be a director. We have written to CPM and the directors (at their home addresses) with feedback and we have not had a reply. Why?
3)     The pumping system on our block overflowed and the carpet was flooded. I managed to switch off the pump and I and my neighbour (Daniel Hogan) removed the water from the public hallway to stop it getting to the walls. The carpet has been removed but we and the plumbing contractor have been waiting for the electric to be fixed so that the plumbing can be looked at before the pump is activated again. The flood happened about 3 weeks ago and we were told that YOU were managing the matter. The plumbing contractor told us that CPM have been notified that they cannot look at the plumbing until the electrics have been fixed. They have not been fixed to date and hence the plumbing has not been looked at and hence the carpet has not been replaced. Why?
4)     The above overflow of water happened at about 7.30/8.00am in the morning and it was good that I knew how to switch off the water supply, otherwise our apartments would have been flooded. We tried to call CPM at that time but the number we have of your call centre is a daytime business number and we could not speak to anyone to deal with the matter. Previously we had a 24 hour number and when Daniel called CPM to report the matter he asked why we don’t have a 24 hour number to call and he was told that our block does not have 25 hour support. We had 24 hour support and it has now been removed without notice. Why?

Paul Russell got back to me with the following email about 3 weeks later and after I sent him an email stating that I had not had a reply to the above email:

Sent: 15 January 2009 14:44
To: bharat@karavadra.net; Gavin Betty; Chris Jones
Cc: danielhogan144@hotmail.com
Subject: RE: Update

Hello,
 
Chris Jones, Property Manager for this site has been working on these issues and will provide an email later today.
 
If you have any further queries, please do not hesitate to get in touch via the Customer Contact Centre on 0845 002 4444.
 
kind regards

The Chris Jones emailed on the afternoon of Paul Russell sending me his email, as follows:

Sent: 15 January 2009 17:03
To: bharat@karavadra.net
Cc: danielhogan144@hotmail.com; Gavin Betty; Paul Russell
Subject: RE: Update

Dear Mr Karavadra
 
Sorry I missed Mrs Karavadra call this afternoon, I was away from my desk on lunch.
 
Repsonses to your email:
 
1) As stated in my letter to you on 28/02/2008, 09/04/2008 and 29/08/08, our Credit Control Department have stated that the Property Debt Collection charges were placed on to your account on 31st January 2007 and 25th September 2007 for late payment of the service charge for 2006 and 2007 respectively and will not be removed.
 
2) As per my letter to you 24th November 2008, if you wish to write to the Directors of The Mall (Erdington No2) MCL please may you address all correspondce to me at RMG and I will gladly pass the letters on to them.
 
3) There has been a delay in replacing the carpet due to the contractors having difficulty finding an exact match to the existing carpet.  Unfortunately the colour has been discontinued by many stockists. So far we have sampled two different colours both were slightly different. Since I spoke to Mrs Karavadra regarding this issue last week the developer has got back to me with the details of the company that installed the original carpet and they are sending over a sample in tonight’s post to the contractor. Once I have a confirmed match I will email you a date for installation.
 
4)  The Emergency Response 24 Insurance Policy was discontinued last year as was not cost effective. We have since had negotiations with a nationwide company to introduce a free 24 Hour Call Out Service.  Once this is finalised the information will be put up on the communal notice boards. Please note that the 24 Hours Call Out Service but will only be for absolute emergencies, actual out of hours calls out will be charged to individual management companies – i.e your MCL will incur higher expenditure which will ultimately result in increases in your Company’s budget.
 
Kind Regards

And it is to this above email that I will be replying and posting my replies on this site, as soon as I can – hopefully this coming week.