Bharat S. M. Karavadra

By Imad Ali at 6:09pm on Feb 16, 2010 (GMT/UTC)

Hi,

My name is Imad and I’m having a lot of problems with RMG.

Let me give you a bit of an overview of whats going on:

1. February 2009 I emailed someone from RMG with the following:

“I have been having ongoing issues with CPM regarding for the past 6 months.

In July our Intercom broke, which meant we couldnt let anyone into our block of flats and so my wife had to walk down from the second floor with my baby. From July until November, when the issue eventually got fixed I called CPM over 30 times and each time I was told they’d get back to me, but no one did. They dont have records of me calling because each time I called they logged a new call and failed to give me the reference number.

In November, after the issue got fixed, I got a letter from a debt collection company saying I owed CPM £380 for arrears left over from 2007 and I owed the debt collection company £150. The problem is that at the start of 2007 I called CPM and someone told me how much I was meant to pay per month (around £85) and that was wrong. How was that my fault? I was also told that I had received 2 reminders, which wasnt true because I hadn’t seen any reminders.

I spent a whole day trying to sort this out and eventually was told to pay the £380 and to dispute the £150, which the management will look into and get back to me. I was sent a letter a few weeks later saying I had no grounds to dispute the £150.

I logged a complain on RMG’s website saying all this and Sophie Perez-Garcia (Our property manager) called me apologising for the inconvenience for the Intercom and that she will get the debt collection fees waved for all the problems I had and that I would be allowed to pay my maintenance fee’s over 10 months rather than 6 months (as CPM had requested).

She emailed me a few days later saying there werent any charges on my account and that I didnt have to pay the debt collection fee’s. She emailed again a few days later saying there were charges on my account and I had to pay £176 for the debt collection and then the payments for 2009 over 10 months. This annoyed me a little because she had promised to get the debt collection fee’s waved for me. I emailed her 5 times, but she didnt get back to me once. I know she still works for CPM because whenever she wasnt in I got an out of office reply. I’m sorry but this is terrible customer service.

Last week I emailed Sophie again and cc’d Richard Wood who Sophie had previously cc’d when emailing me and said I cant be bothered arguing with you anymore and that I will pay the debt collection fee’s and 2009′s maintenance fee’s on a monthly basis.
Richard emailed me back saying the first payment should have come out on Jan 21st and that I now had to pay half the balance (£700) now and the rest next month. How am I supposed to come up with £700 in the space of days?

I emailed back saying when Sophie mentioned that I could pay over 10 months she didnt say when the first payment was to go out. I had email proof of this.

I will email the last conversation I’ve been having with Richard Wood.

I am absolutely appalled with the way CPM have treated me in the last 6 months and I would like someone to do something about it. They dont understand what customer service is.

Our hallways are meant to be hoovered every Wednesday but as a test I put a tissue outside my door 2 weeks ago and its still there. Looks like someones not doing a good job at hoovering. Whenever we walk into out block of flats we can see dirt everywhere.
Why are we paying £100 a month on average when CPM cant even get the hallways hoovered properly?

This is really stressing me out and I need someone to help me.”

This person didn’t get back to me so I made all the payments last year and my balance is now £0.

Today I got a letter from RMG saying I owe them £1105 and need to make the payment asap. I called them to find out whats going on and was told that the service charge payments need to be paid over 6 months this year so I need to make the Jan and Feb payments in the next couple of days, which come to £400. Then for March, April and June I need to pay £180. This is ridiculous. Do they really think people have £400 laying around that they can pay out just like that.

I know you’ve had problems with them too so I wanted to know if you ever got through to someone reliable.

I really want to spread the payments over 10 months rather than 6 because I already have lots of direct debits going out.

Oh yeah I forgot to mention that the lights in our carpark haven’t worked for 4 months and even though we’ve called them lots of times they haven’t replaced then. So they’re not doing what we’re paying them to do.

Please please can you help me with this?

Regards,
Imad